Skills
Skills & How I Work
A snapshot of the tools, platforms, and habits I bring to a service desk or IT operations role.
Technical Skills
Microsoft 365
Exchange Online
Teams & SharePoint
Active Directory / Entra ID
Windows 10 / 11
Networking — DNS, DHCP, VPN
Microsoft SQL Server
Power BI
Microsoft Office
ServiceNow / Jira Service Management
How I Work
- Strong analytical and problem-solving approach to incident resolution.
- Clear communicator — translates technical issues into plain language for non-technical users.
- Accurate and detail-oriented across documentation, asset tracking, and reporting.
- Comfortable working independently or alongside Level 2/3 engineers on escalations.
- Available for full-time work, immediate start.