Melbourne, VIC
Miad Pooyanfar
IT Support Technician — Service Desk, Microsoft 365 & Networking, with a sharp eye for data reporting.
I’m an IT Support Technician based in Melbourne with 5+ years delivering Level 1/2 support across Windows, Microsoft 365, and networking environments. I keep end users productive and infrastructure running — and I turn that operational data into clear Power BI dashboards that help managers make decisions.
Service Desk & Support
Level 1/2 incident management, ticketing (ServiceNow/Jira), and end-user troubleshooting within SLA.
Microsoft 365 & Infrastructure
Exchange Online, Teams, SharePoint, and user lifecycle management via Entra ID (Azure AD).
Networking
VPN, DNS/DHCP troubleshooting, and structured fault isolation across LAN/WAN and Wi-Fi.
Reporting & Data
Power BI dashboards and SQL Server queries that turn IT and business data into insight for leadership.